Terms and Conditions

Terms and Conditions

Price and price changes:

The price is agreed on the basis of the rates applicable at the time of booking. Prices as laid down in the reservation agreement are binding, subject to errors. The prices are exclusive of tourist tax (0.66ct p.p.p.n) and any levies or extra services. The amount of this depends on the amounts determined by the municipality. For the determination of the number of persons per booking period, the maximum number of persons staying at least one night applies. Earlier departure does not lead to a refund of tourist tax and levies. No rights can be derived from these prices. Errors and or changes subject to change.

Reservation/Payment:

Reservations can be made by telephone, e-mail or via the booking module on our website. Camping La Santoire only accepts bookings from persons over 18 years of age, or with written permission from a parent/guardian.

We reserve the right to refuse a reservation at any time – without stating reasons. After receipt of a reservation via telephone/email or website, we will process the reservation request and you will automatically receive a confirmation email with payment details, which you will receive within 12 hours after the reservation. You should check this reservation confirmation for correctness. If you believe that the confirmation contains inaccuracies, you must report this immediately. This can be done by phone or email.

The deposit details as stated on the website and reservation confirmation must be paid within 72 hours after reservation (for payment by bank 100% of the travel sum, for payment on arrival 30% of the travel sum). If the deposit is not paid within the stated period, we have the right to cancel this reservation. The remaining amount must be paid before the arrival date or at the start at Camping La Santoire. With a last minute booking (within 4 weeks before arrival), no deposit is applicable, but we ask you to pay the entire travel sum immediately.

Amounts that have not yet been credited to the account upon arrival at Camping La Santoire must still be paid on site A reservation is an agreement between the tenant/vacationer and Camping La Santoire. A reservation made cannot be transferred to another or third person.

Check in check out:

Chalet/Mobil-home: Check-in from 2:00 PM to 7:00 PM and check-out before 11 AM.

Camper, caravan or tent pitch: Check in from 12.30 PM to 7 PM and departure before 11 AM.

Unforeseen late arrival : If you expect to arrive later than planned or after 19:00, please inform us as soon as possible on  +33(0)471688871 or via info@campinglasantoire.fr.

Failure to arrive within 24 hours of the agreed date without further notice will be considered a cancellation.

Cancel:

Cancellation is only possible by email, the following payment obligations apply.

  • Cancellation more than 3 months before arrival date 25% of the total booking.
  • Cancellation within 3 to 2 months before arrival date 50% of the total booking.
  • Cancellation within 2 months to 2 weeks before arrival date 75% of the total booking.
  • Cancellation within 2 weeks before the agreed arrival date 100% of the total booking.

Even in the event of premature termination of your holiday, the full rent remains due. It is advisable to take out cancellation insurance If you have taken out cancellation insurance and the reason for cancellation falls under the conditions of your insurance company, you can send the cancellation confirmation to your insurance company yourself.

Clean bed linen and/or towel package:

When making your reservation you can indicate (for a fee) that you want to use a bed linen package and/or towel package.

If you want clean bed linen and/or a towel package in between, you can. The linen and towel packages can be handed in and collected at the reception. The number of clean sets purchased will be charged at 15 euros per clean change (per chalet/mobil-home).

Final cleaning and maintenance:

The accommodations are delivered clean so that you will find fresh and clean accommodation on arrival.

You must leave the accommodation tidy and ‘sweeping clean’ upon departure

  • Washing up; wash used kitchen utensils, cutlery and pans clean.
  • Collect bed linen and towels. Remove rented bed linen from the beds.
  • Put waste in a garbage bag, put glass and paper in the appropriate container at the campsite.
  • Leave refrigerator clean and empty.

Camping La Santoire always has the right to enter the rented accommodation(s) for inspection and/or to carry out maintenance work.

The tenant, co-tenant(s) and/or third party(s) are not permitted to dig, cut trees, prune shrubs or carry out any other activity of such a nature on the site.

Placing additional camping equipment:

Multiple camping equipment (tent/caravan) on one camping pitch (can) be allowed depending on the accommodation, the dimensions of the camping equipment and/or the pitch. Camping La Santoire reserves the right to charge extra costs per camping equipment.

Visitors/guests:

The tenant is personally responsible for registering their own visitor(s)/guest(s) at the reception of Camping La Santoire ***. Visitors are welcome from 10:00 AM to 10:00 PM.

It is not permitted to allow more people to stay overnight than for which the rental accommodation is furnished or for which the camping site has been reserved. For visitors, visits during the day and in the evening (until a maximum of 22:00)  may not lead to more than double occupancy.

Car traffic on the campsite:

For the campsite, chalets and mobile homes, tenants are allowed to drive on arrival and departure by car or motorcycle on the indicated roads to and from the accommodation, camping spot for loading and unloading the camping equipment and/or luggage. Otherwise no car traffic is allowed on the site. An exception is for tenants of the extra accessible chalet. They may use the car for transport to and from the sanitary building. There is a speed limit of 5 km per hour on the entire campsite.

Pets and pet-free chalet:

Pets (vaccinated and free of vermin) are very welcome at Camping La Santoire. A maximum of 1 pet per accommodation applies for the chalets and mobile homes.

We charge a surcharge per pet. You must indicate that you are bringing your pet(s) with you when you make your reservation. On the property, dogs must always be kept on a leash and excrement must be cleared up. It is not allowed to use the furniture (sofa, beds and the like) as a resting place for your pet.

We have a 4-person chalet where pets are not  allowed You can pass this on when making your reservation.

Liability:

Camping La Santoire does not accept any liability for:

  • Accident, theft, loss or damage, of whatever nature, during or as a result of a stay at Camping La Santoire and/or burglary / the accommodation or the facility / facility offered. This also includes items left on the premises or in the accommodation by the guests. We advise you to use the free lockers in the chalets.
  • The breakdown or incapacitation of technical equipment and the failure or closure of facilities on the site and/or in the accommodation.
  • Information provided orally or by telephone.
  • Inconvenience and/or nuisance caused by third parties beyond the responsibility of Camping La Santoire.
  • Consequences of participating in activities organized on site.
  • Recognizable as such (printing) errors and mistakes that are mentioned on the website or other expressions.
  • Disruptions in the service or defects in services provided by third parties, such as, for example, the bread to be delivered by the baker.
  • Consequences of extreme weather influences or other forms of force majeure.
    unless there is gross negligence or intent on the part of Camping La Santoire.

The tenant indemnifies Camping La Santoire against all claims with regard to damage from third parties that are (partly) the result of any act or omission of the tenant and/or of his fellow travelers and/or of other guests who act or for the benefit of of the (co-)tenant at Camping La Santoire.

The (co-)tenant and/or his guest(s) are jointly and severally liable for all damage that will arise at Camping La Santoire and/or any third party as a direct or indirect result of their stay. This includes, but is not limited to, damage caused by acts or omissions by themselves or third parties who are on the site through their actions and/or damage caused by any animal and/or property they have in their possession. Any damage must be immediately reported by the (co-)tenant and/or his guest(s) at the reception and immediately be reimbursed on the spot, unless it can be demonstrated that the occurrence of the damage is not due to the fault of (a theirs. The tenant is jointly and severally liable for the fulfillment of all obligations arising from the reservation and the stay, both of himself and of all registered persons.

Damage:

It is not allowed to intentionally damage our property. In the unlikely event that something is accidentally damaged, we count on you to report this to our reception.

Camping La Santoire cannot accept any liability for damage, injury, loss, theft, accidents and incidents involving tenants and/or visitors of the aforementioned tenant during their stay.

You have to take out insurance against this yourself. Ask your insurance adviser about the options. Lost (valuable) found objects are kept by Camping La Santoire and can be sent with (advance) payment of the shipping costs.

Questions, comments, suggestions or a complaint?

Despite all the concerns, it is possible that you have a question, comment or complaint during your stay, please visit our reception in person so that we can try to resolve your question, comment or complaint to everyone’s satisfaction. If it is after your stay at Camping La Santoire, you can send us a message by e-mail after you return home.

You can of course also respond in writing, send your message to: Camping La Santoire, Le Bourg, 15190 Saint bonnet de Condat, France.

Also take a look at our FAQ page. Is your question not included? Ask us your question

Carefulness of the website, limitation of liability:

Camping La Santoire takes the utmost care of our website and the reliability and topicality of the information contained therein. Even with all due care, however, inaccuracies and incompleteness cannot be prevented. Camping La Santoire is not liable for obvious errors or inaccuracies. Of course, as soon as we discover an error or inaccuracy, we will adjust or improve it. With the text and photos on the website we try to give a true and true picture of reality. However, no rights can be derived from it. Changes in offer, prices or other information on this website are at all times reserved by the owners.

This site is registered on wpml.org as a development site.